Frequently Asked Questions
Who operates Wuxziv?
Wuxziv is operated by Linyi Heimianwang Network Technology Co., Ltd. The registered business address is 4th Floor, Unit 122, Building 22, Shidanli Huangshan Jingcheng Garden, Zhimadun Subdistrict, Yihe New District, Linyi, Shandong, China.
How long does order processing take?
Orders normally require 2β4 business days after payment confirmation. During peak periods, processing may require up to 5 business days.
How long does standard U.S. delivery take?
Estimated transit time is generally 10β15 business days after dispatch.
How much does shipping cost?
Available shipping methods and applicable charges are displayed during checkout before payment.
Where are orders shipped from?
Orders may be fulfilled from our facilities or designated fulfillment partners depending on inventory, product location, and destination.
Will tracking information be provided?
Available tracking information is normally supplied after an order has been dispatched.
What should I do if my package is delayed or missing?
Contact service@wuxziv.com with your order number if tracking does not update for an extended period or a shipment appears lost. For a parcel marked delivered, first check the delivery area, mailbox, reception, household members, neighbors, and carrier notices.
What is the return period?
Eligible products may generally be returned within 30 calendar days after confirmed delivery.
How do I request a return?
Contact service@wuxziv.com with your order number, the item concerned, the reason for return, and photos or video where relevant. Do not send the item to our registered business address unless support specifically instructs you to do so.
Who pays for return shipping?
Customers generally pay return shipping for preference-based returns. For qualifying product or fulfillment problems, an appropriate solution will be provided without requiring the customer to bear additional costs caused by that issue.
How long do refunds take?
Approved refunds are generally processed within 5β10 business days after the accepted return has been received and inspected.
Can I cancel an order?
Contact us promptly before fulfillment begins. Cancellation cannot be guaranteed after fulfillment starts. No cancellation fee applies when an order is successfully cancelled before fulfillment.
What if my item is damaged, defective, incomplete, or incorrect?
Contact us with your order details and photos or video where appropriate. We will review the circumstances and provide an appropriate replacement, refund, or return solution.
How can I contact Wuxziv?
Email: service@wuxziv.com
Phone: 025-58497166