Return & Refund Policy
Return Eligibility
An eligible standard return should generally be:
- unused and in its original condition;
- complete with original parts and accessories;
- in its original packaging where reasonably possible; and
- supported by proof of purchase or relevant order information.
Requesting a Return
Email service@wuxziv.com before returning an item. Include the order number, item concerned, reason for return, and relevant photos or video when appropriate.
Return Address
Do not automatically send products to our registered business address. Once a request has been reviewed and approved, customer support will provide the correct return warehouse address and applicable instructions.
Return Shipping
For eligible preference-based returns, the customer is generally responsible for return shipping. If an item is damaged, defective, incorrect, incomplete, or materially misdescribed because of a product or fulfillment issue, an appropriate replacement, refund, or return solution will be provided without requiring the customer to bear additional costs resulting from that issue.
Inspection and Refunds
Returned products may be inspected after receipt. Approved refunds are issued to the original payment method and are generally processed within 5β10 business days after the accepted return is received and inspected. Banks or payment providers may require additional time before funds appear.
Cancellation
Contact us promptly to request cancellation before fulfillment begins. Cancellation cannot be guaranteed after fulfillment or shipment starts. No cancellation fee is charged when an order is successfully cancelled before fulfillment.
Contact
service@wuxziv.com
Wuxziv
Linyi Heimianwang Network Technology Co., Ltd.
4th Floor, Unit 122, Building 22, Shidanli Huangshan Jingcheng Garden,
Zhimadun Subdistrict, Yihe New District, Linyi, Shandong, China